COVID-19 Service Updates

Our plan, like many of you out there, is to overall remain sensible – to conduct the day-to-day business of your finances in the most convenient and prudent way possible. We are dedicated to being there for you when you need us. Our commitment to serving our members remains fundamental to our mission.

Service Updates – Safe Access to Your Finances

Effective Monday, November 30th, PCU branch lobby service will be available by appointment only. Drive-up services will continue with regular hours. As with other local businesses at this time, we feel this is the prudent thing to do to protect employees and members as the cases of COVID-19 are on the rise.

All loan and account openings should be scheduled by appointment, conducted electronically or via phone. We will schedule appointments on a case-by-case basis.

 

PCU Member Services, VISA and our Mortgage Specialists will all be available via telephone and email. Monday-Saturday for our normal hours.

  • Free Skip-A-Payment service – We have never charged late fees on consumer loans since we started in 1963, so you don’t have to worry about that.  If you would like to arrange to skip a scheduled payment, please contact member services and we would be happy to set this up for you.
  • We are offering a Special Assistance loan up to $5,000 at 1.90% APR for up to 2 years.
  • Additional sanitation of high touch point areas and drive thru components.
  • 24/7 Transactions available through Mobile and Online Banking

Special Assistance Loan

Up to $5,000 in funds. This program is designed to assist members with any emergency financial support that is needed, whether it be as a replacement for lost wages or unexpected health care services. This loan is subject to credit approval.

  • $250.00 – $2,000.00 = 12 months
  • $2,001.00 – $5,000.00 = 24 months
  • The request should be connected to the COVID 19 Pandemic

No Early Withdrawal Penalty on Share Certificates

Members will be allowed to withdraw up to $20,000, per member from their share certificate account without penalty. Reach out to our Member Services team for more information at (207) 282-4156. This exception is available for a limited time due to the pandemic and may be withdrawn at any time.

Member Access

To minimize health risks we ask that you take advantage of our digital services and conduct your banking remotely. Using online and mobile resources, you can check balances, transfer funds, make bill payments, and deposit checks—all from home. If you have not yet created an online PCU account, you can enroll by going to our Mobile Banking page and click the “Join Now” button. If you have not downloaded our mobile app, look for PeoplesChoice Credit Union on the Apple or Android App Store. If you have questions about setting up online or mobile banking, one of our Member Service team can help walk you through this process.

I Need To:Where To Go:
Withdraw MoneyATMs - Drive-Thru
Deposit a CheckMobile App - Drive-Thru - ATMs
Apply for a New LoanOnline - Mobile - Call (207) 282-4156
Make a Loan PaymentOnline - Mobile - Call - Drive-Thru
Debit or Credit Card ServicesCall (207)282-4156
Deposit CashATMs or Night Drop
Open a New AccountOnline - Call (207) 282-4156
General QuestionsCall (207) 282-4156
Making an AppointmentCall (207) 282-4156

Potential Fraud

We want you to be aware of scams designed to prey on fear and uncertainty. To be clear, PeoplesChoice would never reach out to you and ask for sensitive information like your account number or pin.

The FBI and local police departments are currently seeing scams related to the COVID-19 pandemic. Scammers are leveraging the COVID-19 pandemic to steal your money, your personal information, or both. Don’t let them. Protect yourself and do your research before clicking on links purporting to provide information on the virus; donating to a charity online or through social media; contributing to a crowdfunding campaign; purchasing products online; or giving up your personal information in order to receive money or other benefits. The FBI advises you to be on the lookout for the following:

Fake CDC Emails. Watch out for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or other organizations claiming to offer information on the virus. Do not click links or open attachments you do not recognize. Fraudsters can use links in emails to deliver malware to your computer to steal personal information or to lock your computer and demand payment. Be wary of websites and apps claiming to track COVID-19 cases worldwide. Criminals are using malicious websites to infect and lock devices until payment is received.

Phishing Emails. Look out for phishing emails asking you to verify your personal information in order to receive an economic stimulus check from the government. While talk of economic stimulus checks has been in the news cycle, government agencies are not sending unsolicited emails seeking your private information in order to send you money.

By remembering the following tips, you can protect yourself and help stop criminal activity:

  • Do not open attachments or click links within emails from senders you don’t recognize.
  • Do not provide your username, password, date of birth, social security number, financial data, or other personal information in response to an email or robocall.
  • Always verify the web address of legitimate websites and manually type them into your browser.
  • Check for misspellings or wrong domains within a link (for example, an address that should end in a “.gov” ends in .com” instead).

FAQs for Lobby Closures

What if I need to see someone for a loan?  Your best option may be to apply online through our website and most loans can be completed and closed completely with DocuSign.  If you prefer to meet with someone in person, you can call us at 207-282-4156 and make an appointment to meet with someone at any of our four offices.

When are deposits made through the ATM available?  Cash deposits made through ATMs are immediately available.  If you deposit check(s), some funds may be held per Reg CC guidelines.  If you need immediately availability, please call our Member Service team at 207-282-4156 and let us know the branch where you made the ATM deposit.

What if I have a question about my account or Visa card on Saturday?  Our Call Center is open for questions and support every Saturday morning from 8am-Noon.  Just call 207-282-4156 and we can provide account information, credit card assistance, and even post transfer transactions, if needed.

How do I sign-up for online or mobile banking?  If you have not yet enrolled for online or mobile banking, you should visit our web site where you will find links at the top of the home page.  Should you have any questions or challenges with getting started with either online or mobile banking, please call our Member Service team at 207-282-4156.

How do I deposit a check through the mobile app?  You can make check deposits any time, day or night, through PCU’s Snap Deposit!  Visit us at our website for a step-by-step guide on how to deposit checks through our mobile app.  If you need any assistance when you first begin to use this digital service, please call our Member Service team at 207-282-4156.

With lobbies closed, how do I access my safe deposit box?  Though lobbies are closed, you can call and make an appointment to visit the branch where your safe box is located.  Our staff will be very happy to assist you with this.

Can I still get something notarized?  Yes, though lobbies are closed, you can call for an appointment at the branch most convenient for you and we will be happy to provide notary services for you.

Is the coin machine still available?  Yes, just call ahead for an appointment so one of the branch team can assist you.

PeoplesChoice Checking with SpendShield has it all.

A FREE checking account with no monthly fees, the lowest overdraft fees in Maine, and a safety net when you need it most. With PeoplesChoice Checking, you’re guaranteed the flexibility and freedom you need to keep your cash in check. Features like free mobile banking, direct deposit, and more get you what you want, when you need it.