Notify Me Alerts

Q: What is a Notify Me Alert?
A: A Notify Me Alert is a notification related to any of several different types of event within your Online Banking account that you can opt to receive. The system provides three basic types of Notify Me Alerts: account activity alerts, messaging alerts, and security alerts.

Q: How do I add an alert?
A: You do not explicitly add an alert, you "subscribe" to one by selecting one or more delivery modes that identify where the alert notifications should be sent. Do this using the edit options accessible from the Notify Me Alerts sub-tabs.

Q: Can I receive Notify Me Alert notifications at a personal email address?
A: Yes. You can choose to receive email notification for any alerts at whatever address(es) you have entered for Primary email address and/or Secondary email address. When specific transaction- or service-related events occur, such as when PeoplesChoice Credit Union sends you a secure message, you receive the notification at your preferred address. Use the Change Contact Information link on either the Notify Me Alerts tab or the User Services tab to set your email addresses.

Q: Can I receive Notify Me Alerts when I am not at my computer?
A: Yes, if your institution offers text messaging. In that case, you will be able to enter a mobile phone number along with primary and secondary email addresses. You can then enroll to receive alert notifications via text message to your mobile device. If your institution does not offer text messaging, you do not see mobile number entry or enrollment options.

Q: When are alerts sent?
A: By default, messaging and security alerts are sent immediately, as soon as the alert event occurs. Account activity alerts are sent based upon when your institution completes daily processing.

Q: Can I turn off alerts?
A: Yes. You can choose to stop receiving alerts via particular delivery modes by adjusting the settings you have made for them. The majority of alerts can be stopped entirely by "unsubscribing" to them. Most security alerts, however, are always sent at least to your primary email address.

Q: Do all alerts have to go to the same destination?
A: No. Notify Me Alerts delivery modes are primary email address, secondary email address, and (for institutions that offer text messaging) mobile device. You choose which alert notifications go where on an alert-by-alert basis.