Call Center Relationship Rep
If you belong at an organization named 11 years in a row as one of the Best Places to work in Maine, we are looking to find the perfect combination of high member satisfaction and service alongside a proven track record of successful cross-sales and product penetration.
Our ideal candidate
Will be a self-motivated and resourceful people person who’s adept at listening, finding solutions, and promoting products and services that benefit our members. A background in member service is required with experience in a call-center environment preferred. As the friendly and knowledgeable voice of our company, you will interact directly with our members as they call in with questions, concerns and problems. You must be able to walk them through operational and/or technical challenges in a kind and persuasive manner.
Will include handling a variety of member service calls, while serving as a liaison between the member and the credit union. Resolves regular and escalated member questions and problems regarding accounts, orders, payments, products, and services with efficiency and accuracy. Provides quality and committed service with Digital Banking and electronic products. Responsible for smooth flow of daily Call Center processes, coverage, and general monthly reporting. Completes and maintains related reports, records, and files. Assists with systems support and advanced reporting within the department and serves as back up for the Call Center/MSR Manager. Additionally, this position is responsible for new account follow up educating members on other PCU products and services and achieving cross sales at satisfactory levels. Ensures members and prospective members are promptly and professionally served. Consistently demonstrates strong cross-selling of products and services.
Pay Rate/Classification: This is a Non-Exempt/Hourly position starting at $25 per hour relative to experience
Hours: Monday-Friday, Full time days. This position will work in-house at our Saco location transitioning over time to a remote work schedule as applicable to meet departmental needs.
- Two year degree and/or completion of specialized training/instruction
- One to 2 years of related experience
- Member/Customer Service Experience
- Proficiency with Microsoft Word, Excel and Outlook
- Experience gaining and growing customer relationships
- Banking and/or operating system experience is a plus
- Technology savvy with the ability to effectively communicate technical concepts to a non-technical audience.
What to expect: We offer competitive compensation along with an exceptional host of benefits. More than that, we offer a workplace filled with talented people, providing solutions and products that enhance and broaden the lives of our membership.
Come be a part of our team- Apply today!
Email resume to Anna Martin, HR Associate, email@example.com , check us out on Indeed or complete an on-line application via our website at www.peopleschoicecreditunion.com. Walk in applications/ resumes also accepted at our Saco location.
EOE/M/F/VET/Disabled – Equal Opportunity Employer
To apply for this job email your details to firstname.lastname@example.org