Payment Services Representative
If you belong at an organization named 11 years in a row as one of the Best Places to work in Maine, we are looking to find the perfect combination of high member service satisfaction, analytical and time management skills, and precise data entry.
Our ideal candidate will be a self-motivated and resourceful people person who’s adept at listening and finding solutions. A background in banking, member service and/or card services is preferred. As the friendly and knowledgeable voice of our company Credit and Debit Cards, you will interact directly with our members as they call in with questions, concerns and problems. You must be able to walk them through procedural and/or technical challenges in a kind and persuasive manner.
Essential duties will include handling a variety of payment service calls, while serving as a liaison between the member and the credit union. Resolves regular and escalated member questions and problems regarding their account with efficiency and accuracy. Assists members with their card accounts including but not limited to control issuing, blocking, or renewal of VISA credit cards/VISA check (debit) Cards. Responsible for performing security and mailing functions. Compiles and enters statistics, performs assigned posting and balancing duties, and various card processing functions as required. Assists with ACH processing and with related auditing. Performs related clerical duties as needed.
Pay Rate/Classification: This is a Non-Exempt/Hourly position starting at $18 per hour relative to experience
Hours: Monday-Friday, Full time days to start. This position will work in-house at our Saco location transitioning over time to a partial remote work schedule as applicable to meet departmental needs. Long term schedule will include Saturday mornings (8 am – 12 noon) and a day off mid-week.
High school graduate or equivalent
6 months to 2 years of related experience
Member/Customer Service Experience
Proficiency with Microsoft Word, Excel and Outlook and Adobe
Organized, Reliable and keen attention to detail
Banking Experience a plus
Debit/Credit Card service experience a plus
Experience with any/all of the following will be highly considered but not required: Episys, Client Workstation, and/or Client Link
What to expect: We offer competitive compensation along with an exceptional host of benefits. More than that, we offer a workplace filled with talented people, providing solutions and products that enhance and broaden the lives of our membership.
Come be a part of our team- Apply today!
Email resume to Anna Martin, HR Associate at email@example.com or by completing an on-line application via our website at www.peopleschoicecreditunion.com. Walk in applications/ resumes also accepted at our Saco location.
EOE/M/F/VET/Disabled – Equal Opportunity Employer
To apply for this job email your details to firstname.lastname@example.org