Personal identification Number (P.I.N.)– is your “remote banking signature.” You are responsible for maintaining its confidentiality. The P.I.N. should be memorized and not written, in order to prevent unauthorized use, and so you may report its loss or theft accurately.
Authorized Use – Only you are qualified to direct the deposit or withdrawal of funds to or from your account(s) whether with the use of the Visa Debit Card and/or your P.I.N. at participating merchant or financial institution locations or remote facilities or otherwise. Positive identification may be requested by the merchant or financial institution prior to any transaction. You agree that you will not use or allow anyone else to use your card or P.I.N. for any transaction that is illegal under applicable federal, state, or local law.
CONSUMER LIABILITY FOR UNAUTHORIZED ELECTRONIC FUNDS TRANSFERS MADE IN CONNECTION WITH VISA DEBIT CARD. THIS SECTION APPLIES TO UNAUTHORIZED ELECTRONIC FUNDS TRANSFERS MADE IN CONNECTION WITH A VISA DEBIT CARD.
Tell us AT ONCE if you believe your card, P.I.N., or any other information which could provide electronic access to your account has been LOST or STOLEN, or if you believe someone has used your card or P.I.N. or accessed your account without your permission. Telephoning is the best way of keeping your possible losses down.
If a Visa or Interlink transfer was made using your card or card number without your permission and was not caused by your gross negligence or fraud, you will have no liability for the unauthorized transfer. For all other transfers, including transfers made using ATMs, you can lose no more than $50.00 if you tell us within two (2) business days that your card or P.I.N. was used to make a transfer without your permission. If you do NOT tell us within two (2) business days, and we can prove that we could have stopped someone from making a transfer without your permission if you had told us, you could lose as much as $500.00.
If your statement shows transfers you did not make or authorize, tell us at once. If you DO NOT tell us within 60 days after the statement was mailed to you, you may not get back any money you lost if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason such as a long trip or a hospital stay kept you from telling us, we will extend the time period.
We are liable only for losses in excess of the limits stated.
Consumer Liability for Electronic Funds Transfers
Tell us at once if you believe your card or PIN has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account. If you tell us within 2 business days after you learn of the loss or theft of your card or PIN, you can lose no more than $50 if someone used your card or PIN without your permission.
If you do NOT tell us within 2 business days after you learn of the loss or theft of your card or PIN, and we can prove we could have stopped someone from using your card or PIN without your permission if you had told us, you could lose as much as $500.
Also, if your statement shows transfers that you did not make, including those made by card, PIN, or other means, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.
Contact in the event of unauthorized transfer. If you believe your Visa Debit card or PIN has been lost or stolen, call 207-282-4156 during business hours or 1-888-674-3013 after business hours or write to PeoplesChoice Credit Union, 23 Industrial Park Rd, Saco, ME 04072. You should also call the number or write to the address above if you believe a transfer has been made using the information from your check without your permission.
Business Days – Our business days are Monday – Friday, excluding state and federal holidays.
Types of Transactions Available – You may use your card to withdraw from or make deposits to your share or share draft accounts, and perform such other financial
transactions as we may from time to time permit during the business hours of any remote financial facility. You may also pay for purchases at places that have agreed to accept your card (called Point-of-Sale purchases). You may use your P.I.N. to make withdrawals from your share, or share draft, to transfer between your share and share draft accounts, to make a payment on a loan with us, and to inquire about your account balance.
X-Press Line Telephone Transfers – types of transfers – You may access your account by telephone 24 hours a day at (207) 284-2465 or 1-800-400-2380 using your personal identification number, a touch-tone phone, and your account numbers, to:
- transfer funds from share draft to share draft
- transfer funds from share draft to share savings
- transfer funds from share savings to share draft
- transfer funds from share savings to share savings
- make payments from share draft to loan accounts with us
- make payments from share savings to loan accounts with us
- get information about:
- the account balance of share draft accounts
- the account balance on share savings accounts
Limitation on Frequency and Amount of Transactions – For your protection, we have limited the amount of each withdrawal from an account to five hundred dollars ($500.00) per day at a remote banking facility. You may buy up to five thousand dollars ($5,000.00) worth of goods or services each day in our Point-of-Sale transfer service.
Delays in Posting Transactions – Due to the nature of the “ATM” system, there will be delays between the time of any activity on your account(s) and the time it is reflected in our records of your account(s).
Charge for Originating Shares and Remote Banking Transactions – A transaction resulting in a withdrawal from your share draft account using the Visa Debit Card or your P.I.N. or other information which could provide electronic access to your account is considered the same as any other share draft in regard to our service charge formulas. The type of account determines if and when a charge will be assessed. Current charges are set forth on the rate and fee schedule you receive with this Agreement.
Fees – If you use an ATM or other electronic terminal that we do not own, you may be charged a fee by the terminal owner and any national, regional or local network used in processing the transaction.
Conditions Under Which We Will Disclose Information to a Third Party – You agree that we may, and you hereby authorize us to, disclose information to third parties about your account(s) or the transfers you make (1) where it is necessary for completing transfers; (2) in order to verify the existence and condition of your accounts for a third party, such as a credit bureau or merchant; (3) in order to comply with government agency or court orders as permitted by law; or (4) if you give us your written permission.
Documentation of Transfer and Transaction – You will receive a copy of the deposit/ withdrawal slip at the time a transaction using your Visa Debit Card is originated. You will also receive on a monthly basis a statement of your account activity. You will not receive any slip or confirmation of other transactions other than the monthly statement.
Error Resolution – Telephone or write us at the number and address shown on the back of this Agreement as soon as possible if you think your statement or receipt is wrong, or if you need more information about a transaction listed on the statement or receipt. We must hear from you no later than sixty (60) days after we send you the FIRST statement on which the problem or error appeared. Provide the following information:
- Your name and account number.
- Describe the error or the transfer you are unsure about, and a clear explanation of
why you believe it is an error, or why you need more information.
- The dollar amount of the suspected error.
If you tell us orally, we may require that you send your complaint or question in writing within ten (10) business days. We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. For international transactions and new accounts, we may take up to ninety (90) days to investigate errors involving new accounts and POS transactions and that they may take up to twenty (20) business days to credit the member’s account for a new account.
If we decide to do this, we will recredit your account within ten (10) business days (five (5) business days for Visa Check Card purchases) for the amount you think is in error, so you will have the use of the money during the time it takes to complete our investigation. If we ask you to put your complaint or question in writing and do not receive it within ten (10) business days, we may not recredit your account. If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.
Overdrafts – If any withdrawal(s) creates a negative balance in your account, you shall repay to us the amount of such overdraft, including customary and usual overdraft charges in the same manner as any other overdraft on such an account.
Cancellation – Your card and P.I.N. remain our property. Immediate surrender of either may be required by us at any time. We may cancel the card, P.I.N. and/or all electronic funds transfer privileges at any time without notice or cause. Any cancellation or termination shall not affect any of your existing liability to us.
Liability– If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
- If, through no fault of ours, you do not have enough money in your account to make the transfer.
- If the automated teller machine where you are making the transfer does not have enough cash.
- If the terminal or system was not working properly and you knew about the breakdown when you started the transfer.
- If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
- If we have reason to believe that transactions involving your account may be unauthorized, fraudulent, illegal, or otherwise improper.
We expressly disclaim all warranties that the components, including, but not limited to, cards and terminals, shall function properly or be available for use.
Agreement Modification – This part of the Agreement may be amended by us without prior notice to you when such a change is immediately necessary to maintain or restore the security of the system or a member’s account; however, we will notify you in writing thirty (30) days prior to the effective date of any other change in any term or condition of the Agreement or your account, if such change would result in greater cost liability for you or decreased access to your account.
Joint Accounts – All parties to a joint account each agree to be jointly and severally bound by this agreement. All cards shall be returned to us prior to the addition or deletion of a name from any account subject to this Agreement. The P.I.N. may provide access to accounts owned by the primary member. Joint owners may have access to the primary member’s accounts at the credit union, including accounts owned singly by the primary member or jointly by the primary member and other persons.
